High-Quality Implementation of the 14th Five-Year Plan: Shanxi Provincial Approval Service Administration Bureau Enhances Efficient and Convenient Government Services

A favorable business environment is fundamental to enterprise growth and a key driver of high-quality economic development. On December 15, at the 20th press conference in the “High-Quality Implementation of the 14th Five-Year Plan” series held by Information Office of Shanxi Provincial Government, Shanxi Provincial Approval Service Administration Bureau and the Shanxi Provincial Market Supervision Administration reviewed progress in optimizing Shanxi’s business environment during the 14th Five-Year Plan.

Since its launch, the principle that “everyone shapes the business environment” has taken root. The Provincial Approval Service Administration Bureau has developed a unified, one-stop platform for enterprise policies. According to the All-China Federation of Industry and Commerce’s survey on private enterprises, Shanxi ranks among the top five provinces with the most notable improvements.

Li Donghong, Director General of Shanxi Provincial Approval Service Administration Bureau, said, “We have focused on business-friendly and citizen-centered services through our ‘three-all’ approach: full-cycle, all-dimensional, and wholehearted service. By advancing the ‘one seal for all approvals’ reform, we’ve built a streamlined government service system that consistently enhances user satisfaction.”

Efforts to simplify procedures, accelerate certification, and minimize in-person visits meet the public’s expectations. So far, 47 “one matter handled efficiently” reforms have been implemented province-wide, delivering measurable convenience.

Digital government initiatives have played a vital role. Citizens can now access social security with facial recognition and check housing fund accounts via mobile apps, eliminating the need to carry documents.

Lian Jianlin, Deputy Director General, highlighted, “From January to November, direct settlement of cross-region medical treatment served nearly 29.25 million people, a 22% increase year-on-year. Over 10,000 enterprises accessed subsidies instantly through our one-stop service platform, truly reducing unnecessary trips.”

Shanxi’s “Sanjin Pass” mini-program offers 3,500 public services across social security, healthcare, housing, and public security. Monthly visits exceed 20 million, with 1.65 million active users. It has processed millions of social security and housing fund transactions, as well as childcare subsidies, enabling wider access to digital services.

Zhang Lili, Deputy Director General, added, “We have introduced over 1,400 policy measures to improve the business environment. The Shanxi section of the Xiongan-Xinzhou high-speed railway achieved a record seven-hour full-agency approval. Business startup time has been cut to half a day, with free seal engraving offered as a bonus.”

The 12345 hotline has become a trusted channel for public assistance. 

Wang Yongjun, Director of the Provincial Government Service Center, explained, “We merged 32 departmental hotlines to simplify access. ‘Call 12345 for government services’ is now widely recognized. The hotline integrates with emergency and utility services, providing one-call coordination.”

During the 14th Five-Year Plan, the 12345 hotline handled nearly 40 million cases, serving as the main channel for public feedback. It offers 7×24 human support, ensuring efficient resolution of issues and improving government responsiveness.